Hotel Policies and Rental Agreement
Payment: To secure your reservation, a payment of ????
Security Deposit: Security depsoit….
Booking and Payment
Refunds: Cancellations made….. No refunds will be issued for cancellations made less than…..
No Shows: No shows will be charged….
Cancellation
Check-in time is from 4PM on day of arrival
Check-out time is before 11AM on day of departure
Although we do have an office on site, we do not maintain regular front desk hours. Instead we offer contactless check in and check out for your convenience.
Check-in & Check-out
We are committed to providing exceptionally clean and comfortable accommodations. While daily housekeeping is not included, mid-stay refreshes or fresh linens can be arranged upon request.
For stays under 7 nights: fresh linens and towels are provided at check-in. Mid stay changes are available upon request.
For stays of 7 nights or longer: A complimentary linen and towel change will be provided every 5 days.
Housekeeping
Should more guests arrive than stated on your reservation, additional charges may be incurred or your reservation may be cancelled, depending on your rooms maximum occupancy capacity.
Occupancy
Quiet Hours
Quiet hours are from 10pm until 8am. We strive to keep a respectful atmosphere for both our guests and our residential neighbors. Please mind your music, television, and speaking voices between these hours.
No smoking or vaping is permitted inside any of the rooms and buildings, including the sauna, or within 6 metres of windows or doors, in accordance to the BC Tobacco and Vapour Products Control Act. We also ask you refrain from smoking and vaping at the shared outdoor spaces out of respect to your fellow guests. A fine of $500 CAD may be charged if this policy is broken. *for other outdoor areas, please be respectful to fellow guests and the environment, we have provided an ash tray in our parking area
Smoking & Vaping
As animal lovers and pet owners, we know how wonderful it can be to travel with our pets, which is why we allow dogs on the property and in some of our guest rooms. Guests must register in advance to bringing a dog as not every room is pet friendly and availability is not guaranteed without notice. Should you arrive with an unregistered pet, your reservation may be cancelled and additional fee’s may be incurred.
Two dog maximum per room
$50 fee applies for registered pets
Pets may not be left unattended in rooms
Leash your dog while outside of your room, in respect to other guests as well as the large assortment of wildlife that pass through the property (birds, deer, bear, wolf and cougar)
Additional cleaning fees (up to $500) may be charged after check-out for damage or mess
Please clean up after your dog. We have provided a pet cleaning station equipped with a hose to wash off dirty paws and a garbage bin to dispose of baggies
Knowing you are bringing your furry friend with you, your room will be provided with a pet towel, water, and food bowls
Pet Policy
While we do not maintain regular office hours, you will find us present in the office and on the grounds throughout your stay. We live very near the hotel and are available to be contacted for your questions and in case of an emergency situation.